We want you completely satisfied with your purchase. Our comprehensive cancellation and returns policy ensures a hassle-free shopping experience.
Before Dispatch: If the parcel has not left the shop, an instant order can be canceled.
(Customer will have to cancel the order before it is dispatched from the parcel shop. Orders cannot be cancelled once they have been dispatched. And if the parcel reaches the customer and they do not receive it, then the parcel returns to the shop. When the parcel arrives at the shop, the customer's money is refunded, but delivery charges are deducted from it.)
If the wrong product is in the parcel and the customer wants a change, the customer will have to return the parcel by speed post and another parcel cannot be sent until that parcel reaches the shop.
If the parcel contains the product ordered and the product is the same and the customer wants a change, the customer will have to return the parcel by Speed Post and another parcel cannot be sent until that parcel reaches the shop. The cost of sending the return parcel is charged to the customer.
Parcel was not dispatch from shop, Then before 24 hrs. refund will be complete.
If the parcel is sent from a shop, the customer will not be refunded until the parcel arrives at the shop. Then before 24 hrs. refund will be complete.
Defective/Damaged Items: 1. Take a video of the parcel opening. 2. It is mandatory to show the AWB no. in the video. 3. It should also show where the product is damaged. 4. If the parcel is damaged in transport, take the parcel back from the customer and send a new parcel.
Wrong Item:If the wrong product is in the parcel and the customer wants a change, the customer will have to return the parcel by speed post and another parcel cannot be sent until that parcel reaches the shop.